Thank you for shopping at uskcollection.in. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
1.1. Eligibility: You may return most new, unworn items within 7 days of delivery for a full refund or store credit. Items must be in their original packaging with all tags attached.
1.2. Exclusions: Certain items, such as swimwear, lingerie, and accessories, may not be eligible for return due to hygiene reasons. Please check the product description for return eligibility.
2. Refunds
2.1. Processing Time: Once your return is received and inspected, we will process your refund within [number of days]. Refunds will be issued to the original payment method used for the purchase.
2.2. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective product.
3. Exchanges
We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please return the original item for a refund or store credit and place a new order for the desired item.
4. Damaged or Defective Items
4.1. Reporting: If you receive a damaged or defective item, please contact us immediately at contact@uskcollection.in with photos of the item and packaging.
4.2. Resolution: We will provide instructions for returning the item and offer a replacement or refund, including return shipping costs, if applicable.
5. How to Initiate a Return
To initiate a return, please follow these steps:
5.1. Contact Us: Send an email to contact@uskcollection.in with your order number and reason for the return.
5.2. Return Authorization: We will provide you with a return authorization number and instructions for returning the item.
5.3. Shipping: Please ship the item back to us using a trackable shipping method. You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
6. Contact Us
If you have any questions about our return and refund policy, please contact us at contact@uskcollection.in